effytech/freshdesk-mcp

Source: GitHub Repository

Description

effytech/freshdesk-mcp is an open-source MCP (Model Control Protocol) server that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various customer support operations via the Freshdesk API.

Features

• Freshdesk Integration: Seamlessly interacts with Freshdesk API endpoints.
• AI Model Support: Enables AI models to perform automated support operations within Freshdesk.
• Automated Ticket Management:
  • Create support tickets with customizable fields (subject, description, source, priority, status, email, requester ID, custom fields).
  • Update existing tickets (update any ticket fields by ticket ID).
  • Delete tickets by ID.
  • Search tickets using query strings.
  • Retrieve all ticket fields.
  • List all tickets with pagination (page number, tickets per page).
  • Retrieve details of a single ticket by ID.
• Smithery Integration: Can be installed and managed via Smithery for Claude Desktop.
• Configuration: Requires Freshdesk account and API key; supports environment variable configuration for secure access.
• Testing Support: Can be started manually for testing and development.
• Open Source: Licensed under the MIT License.

Components / Tools

• create_ticket: Create new support tickets with required and optional fields.
• update_ticket: Update fields of existing tickets.
• delete_ticket: Delete tickets by ID.
• search_tickets: Search tickets using custom queries.
• get_ticket_fields: Retrieve all available ticket fields.
• get_tickets: Retrieve a paginated list of tickets.
• get_ticket: Retrieve details for a single ticket by ID.

Requirements

• Freshdesk account and API key
• uvx installed (pip install uv or brew install uv)
• Smithery CLI (for installation via Smithery)

License

MIT License

Pricing

No pricing information provided; the project is open-source and free to use under the MIT License.